Customer Service

Aim:
This workshop is designed to provide an understanding of what customer service means and how customer service is provided in business. The workshop will explore the importance of understanding customer needs and expectations and how consistent and reliable customer service contributes to customer satisfaction. There will also be an opportunity to discuss call handling behaviours and how to conduct a quality phone call.

 

Target Group:
All employees/clients within a Customer Service role

Face to face or call centre.

 

Outcomes:
Employees will be able to:

 

Duration:

½ Day Workshop

 

Method:

Practical work, Group Discussion

Video observation, other activities.

 

Validity:

N/A

 

Minimum Delegates:

4

 

Maximum Delegates:

12

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