Case Studies

“Following the Trust’s decision to focus on expanding our internal Bank we decided to work with Liaison to offer a weekly payroll. Throughout the transition process Liaison worked closely with the Trust to encompass our existing systems, review and support changes to our internal processes and provide ongoing support to enable us to offer a […]


“In 2013-2014 the trust made a decision to outsource our financial services to a third party and this included VAT which Liaison had provided for us previously. This year, however, we asked Liaison to carry out a VATplus re-review because we were unhappy with the level of service we were receiving from the third party […]


“Like all CCGs we have controls in place for duplicate payments but we know that they can still occur. We have a small team and it is difficult to dedicate the right resources to search for duplicate payments; getting in a team of experts who do these reviews all the time seemed like a practical [...]


“Liaison has been really helpful in preparing a suite of reporting that I can discuss with medical managers around agency spend. When we met to discuss what I was after, they had pretty much pre-empted everything I could have asked for, and were really knowledgeable and supportive in incorporating my suggestions. The reports are really […]


“We’d had a review done by a different supplier before Liaison came into the Trust. We understood that Liaison’s work would include both the current (unreviewed) year and would re-review the work undertaken by the other supplier. We developed a good relationship with our Liaison contacts and it worked well for us; they were clear [...]