Case Studies

Norfolk and Suffolk NHS Foundation Trust

“In 2013-2014 the trust made a decision to outsource our financial services to a third party and this included VAT which Liaison had provided for us previously. This year, however, we asked Liaison to carry out a VATplus re-review because we were unhappy with the level of service we were receiving from the third party provider. Liaison was quick to identify that lots of items were not being raised until the very last day of the deadline. It was an easy decision to reinstate Liaison as we were guaranteed the highest level of service and a dedicated VAT Advisor, Peter Robinson, who very quickly spotted an error by the incumbent which resulted in a saving to the Trust of £39,000.

It is this level of diligence, consistency, frequency and accessibility that makes Liaison stand out from other providers and gives us confidence in the service Liaison is providing the trust with.”

Debra North, Financial Accountant Norfolk and Suffolk NHS Foundation Trust