Case Studies

Switching to Liaison as our VAT advisor has made a real difference to our trust. We’ve had great service: immediate support when we need it, training and comprehensive advice. This means our team has been able to gain better knowledge and understanding around VAT, and in keeping up to date with any new VAT rules. [...]


“In 2013-2014 the trust made a decision to outsource our financial services to a third party and this included VAT which Liaison had provided for us previously. This year, however, we asked Liaison to carry out a VATplus re-review because we were unhappy with the level of service we were receiving from the third party [...]


“Like all CCGs we have controls in place for duplicate payments but we know that they can still occur. We have a small team and it is difficult to dedicate the right resources to search for duplicate payments; getting in a team of experts who do these reviews all the time seemed like a practical [...]


“We’d had a review done by a different supplier before Liaison came into the Trust. We understood that Liaison’s work would include both the current (unreviewed) year and would re-review the work undertaken by the other supplier. We developed a good relationship with our Liaison contacts and it worked well for us; they were clear [...]


Liaison’s VAT specialist team has been providing exemplary advice to NHS Gloucestershire Clinical Commissioning Group since November 2014. On winning the contract Keeley Webber, Liaison VAT Manager, offered to go back through the entire previous period to identify further savings that had been missed. “It was important to me to ensure we got off to [...]


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