Case Studies

NHS Dorset Clinical Commissioning Group (CCG) is the commissioning organisation for the whole county of Dorset. The group is a membership organisation, formed of all 100 local GP practices in the county.


Difficulties with tracking and managing escalating CHC costs are commonplace within many CCGs. These problems are understandable given the complex nature of the funding, the range of suppliers and the necessary reliance on technology.


Switching to Liaison as our VAT advisor has made a real difference to our trust. We’ve had great service: immediate support when we need it, training and comprehensive advice. This means our team has been able to gain better knowledge and understanding around VAT, and in keeping up to date with any new VAT rules. [...]


“In 2013-2014 the trust made a decision to outsource our financial services to a third party and this included VAT which Liaison had provided for us previously. This year, however, we asked Liaison to carry out a VATplus re-review because we were unhappy with the level of service we were receiving from the third party [...]


“Like all CCGs we have controls in place for duplicate payments but we know that they can still occur. We have a small team and it is difficult to dedicate the right resources to search for duplicate payments; getting in a team of experts who do these reviews all the time seemed like a practical [...]


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