Case Studies

“Like all CCGs we have controls in place for duplicate payments but we know that they can still occur. We have a small team and it is difficult to dedicate the right resources to search for duplicate payments; getting in a team of experts who do these reviews all the time seemed like a practical [...]


“Liaison has been really helpful in preparing a suite of reporting that I can discuss with medical managers around agency spend. When we met to discuss what I was after, they had pretty much pre-empted everything I could have asked for, and were really knowledgeable and supportive in incorporating my suggestions. The reports are really […]


“We’d had a review done by a different supplier before Liaison came into the Trust. We understood that Liaison’s work would include both the current (unreviewed) year and would re-review the work undertaken by the other supplier. We developed a good relationship with our Liaison contacts and it worked well for us; they were clear [...]


“I wasn’t a fan of STAFFflow when our Trust first began discussions with Liaison. I had concerns around how this would actually work in our Trust and what value it could really bring. Now, I’m a strong advocate and have become one of its biggest supporters, simply based on the fantastic results we’ve been able to […]


How we implemented STAFFflow When we first looked at the STAFFflow concept, we were aware that we’d be one of the early adopters in what was likely to be a ground breaking project. There was some healthy scepticism at the start as to the viability, risks and technical challenges of STAFFflow but we had the [...]